Terms of Service

These Terms of Service govern your use of this website and of the SyncXpress platform. Please read them carefully. Where you have signed a separate subscription or licence agreement with us, that agreement takes precedence over these terms.

1. Acceptance of terms

By accessing or using this website or the SyncXpress platform, you agree to be bound by these Terms of Service. If you do not agree, you must not access or use them.

2. Licence to use

We grant you a non-exclusive, non-transferable, revocable licence to use SyncXpress in accordance with your subscription agreement and these terms. No other rights are granted.

3. Acceptable use

You agree that:

• You will not misuse the platform or attempt to access any part of it without authorisation.
• You are responsible for the data you configure integrations to process.
• You will not reverse-engineer, decompile or redistribute the platform.
• You will not use the platform to store or transmit unlawful, infringing or malicious content.
• You will comply with all applicable laws, including data protection legislation.

4. Software downloads

SyncXpress installers and connector packages are licensed software, provided to customers under an active agreement. You may install and use them only within the scope of that agreement.

Always verify the SHA-256 checksum published with any file before installing it, and only obtain software from a link supplied directly by our support team.

5. Your data

You retain all rights to the data processed through SyncXpress. We act as a processor on your behalf and process data only as configured by your administrators and as described in our Privacy Policy.

6. Service availability

We strive to maintain high availability but do not guarantee uninterrupted service. Scheduled maintenance windows, service levels and support hours are defined in your subscription agreement.

7. Intellectual property

The SyncXpress platform, this website, and all associated documentation, trademarks and branding remain our property or that of our licensors. Third-party product names referenced on this site are the trademarks of their respective owners and are used for identification only.

8. Limitation of liability

To the maximum extent permitted by law, SyncXpress is not liable for indirect, incidental or consequential damages arising from your use of the platform. Nothing in these terms limits liability that cannot lawfully be limited.

9. Termination

We may suspend or terminate access if you breach these terms. You may terminate your subscription in accordance with your agreement. Data export is available on request before your data is deleted.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

11. Changes to terms

We may update these terms from time to time. Material changes will be notified in advance. Continued use after changes take effect constitutes acceptance.