Why Is My PayPal Money Still Not In My Tune Money Visa Debit Card Yet? Part 2
Have you read my Part 1 - Why Is My PayPal Money Not In My Tune Money Visa Debit Card Yet?
On Wednesday, 24th, I phoned Tune Money again. Still fixing. I voiced out my concern about Tune Money Visa debit card’s security. The customer care executive assured me that my money wouldn’t be lost. It’s in their system and they were retracting the money.
Today is the 25th. I made my call this morning. Same answer. Still fixing. I am getting more and more disappointed with their speed of handling the issue.
I am so desperate now. My PayPal money is stuck in their system for more than a week.
And my other PayPal money can’t be withdrawn out from PayPal into Tune Money Visa debit card because I am scared. I don’t know if my PayPal money will be stuck in the system again.
I am running out of cash now. My credit card payments and home loan installment were overdue.
Update: Today is the 26th, exactly one week after I lodged my complaint. I phoned to Tune Money’s customer care service this morning. The same answer - would check with the finance department and IT department and then call me.
At 4pm, I called again because the customer care executive who promised to check with the finance department didn’t call me.
Another customer care executive promised to check with the finance department and IT department and then called me back by today. The moment he said that, I couldn’t stand but venting out my anger on him. He’s not lucky.
At 4.45 pm, he did get back to me. But he wanted me to fax my PayPal transaction details to him. I was really pissed off! I faxed it to the very first customer service care executive who attended to my complaint last Friday!
Today is the 27th. I called again. Same answer given -would check with the finance department and call me later. Now I am wondering if the finance department is not doing their work.
Today is the 28th. I decided to drop a comment at CEO of Tune Money Tengku Zafrul’s blog hoping that he would notice my plight and do something about it.
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